As summer approaches, so does the peak season for the most popular international airports around the world. They’ll be bustling with confused holidaymakers, thronged with busy businesspeople, and lined with frequent flyers who can’t tell what all the fuss is about. When airports are at a bursting point, it’s important to be able to pick the wheat from the chaff, especially if you’re heading out on business and want a no-fuss flight. Therefore, good customer service becomes essentially important.
It might be a difficult task (there’s a reason why visiting an airport is still seen as more stressful than moving into a new home), but there are plenty of locations that go above and beyond to ensure their passengers enjoy an exceptional experience.
Take a look at these international airports and see how you can learn from their example of customer service.
Edinburgh Airport, Scotland, is like the little airport that could, punching far above its weight in terms of amenities and vital services.
First on the roll call is the exemplary Edinburgh Airport parking, which features a huge array of options for any budget. This is in addition to the latest tram stop to the airport, which takes tourists from the city center straight to the terminal.
Alongside these conveniences are the airport’s high-quality World Duty-Free options, which give you the chance to sample food and drink before you buy, enjoy beauty consultations that last up to 10 minutes and offer some of the best international and local brands. It’s a highlight for shopaholics everywhere.
Walk through the doors of Changi International Airport, Singapore, and you’ll almost instantly see why it’s been voted the top airport in the world by Skytrax for six years running, a customer-service reviewer since 1999.
This clean and efficient airport isn’t only feted for its super-fast service. It’s a one-stop entertainment multiplex, boasting a free movie theater, a rooftop swimming pool, 24-hour spas and a beautiful butterfly garden.
Changi is one of the busiest airports in the world and served 62.2 million passengers in 2017 – and we’ve got a feeling some of them enjoyed their stay in the airport more than their holiday.
Read more: Top 10 Construction Companies in Singapore
Taking on 63.6 million passengers every year, Amsterdam Schiphol Airport, Netherlands, is Europe’s busiest airport and provides vital links to KLM, Transavia and Delta Airports.
And it’s a plane-spotter’s dream location, offering a panoramic terrace that shows each runway for flights and departures. Making this an even better location to travel from are the huge range of stores available in the duty-free, including luxury outlets like Bottega Veneta, Burberry, and Bvlgari.
Featured in the duty-free service is a ‘buy now, pick up later’ feature for passengers who’ll be returning to Schiphol– ideal if you spot a ‘must-have’ item.
London Heathrow Airport, England, is clearly committed to making your stay inside its labyrinthine corridors as enjoyable as possible – especially if you’re interested in opulent VIP departure lounges.
With seven private lounges on offer from a variety of different companies, this is the place to be if you want to quaff champagne and enjoy the creature comforts in life before your flight.
Included in these departure lounges is a wide selection of complimentary food, a fully-tended bar, a wellness spa and a number of relaxation areas, letting you escape from the usual hubbub of airport life.
That’s our list of the best in customer experience you’ll receive from international airports. What lessons have you learned from this article? Will you be applying any of these great ideas into your business plan? Let us know in the comments below.